Delivery- and payment methods
Stilettoshop.eu offers the following delivery methods:
General Terms and Conditions:
1. The products have a 14-day return policy.
2. The delivery time depends on the area and selected method of delivery (Postnord, Parcel Connect, Parcel Priority.) If the item has been sold-out, the customer will be notified by telephone or email.
3. If the customer receives a wrong item or the item is defective, the customer must inform without delay the Stilettoshop.eu customer service by e-mail info(at)stilettoshop.eu
4. Stilettoshop.eu is not responsible if the delivery is prevented or delayed by factors that are outside of Stilettoshop.eu influence, such as general disturbances in public transport or other actions that might hinder or prevent deliveries.
5. We deliver to the following countries:
Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Brunei, Bulgaria, Canada, Canary Islands, Chile, China, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, Iraq, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Morocco, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, The Czech Republic, The Netherlands, The United Arab Emirates, The United States,Turkey, Ukraine.
Please notice that Covid-19 situation may cause delay on the delivery.
Detailed Conditions
1. Delivery Time
The delivery time depends on the area and selected method of delivery. We always strive for the earliest possible delivery. If we notice that the delivery might take longer than usual we shall contact the customer by e-mail.
2. Delivery Methods
There are three alternative delivery methods: Postnord, Parcel connection and Priority Parcel.
The selectable delivery method depends on the country.
Payment methods
ONLINE BANKS AND LUOTTOKUNTA
Online banking and credit card payments are processed by Klarna AB.
Paytrail Corporation, Business Identity Code: 2122839-7
Innova 2
Lutakko Square 7
40100 Jyväskylä FINLAND
Phone: +358 207 181830
Description of service
Paytrail Oyj purchases the receivable, i.e. the payment from the online store and offers you the possibility to pay using any payment method mentioned on the web page. The information about the payment is delivered to the seller immediately!
Return Policy
You have the right to return the items in accordance with the Consumer Protection Act. You can directly deal with the seller.
Payment information
On bank online service the recipient is Paytrail Oyj (Corp.)
The payment is credited to the seller.
PAYMENTS THROUGH LUOTTOKUNTA
If you wish to pay through Luottokunta payment methods. Stilettoshop.eu acts solely as the marketer of products and services and will deliver the products to the buyer. Stilettoshop.eu is only liable for marketing and delivering the products and handling of possible reclamations. You can, if necessary, make the complaint directly to Paytrail Corporation.
Paytrail Corporation acts as the seller when payment is made through Luottokunta and the trade transaction is made between the customer and Paytrail Corporation. The seller is liable for all obligations related to trade. Paytrail Corporation is also the recipient of the payment.
In Luottokunta payment methods the seller of the product and the payee is Paytrail Corporation. However, possible reclamations should at first hand be dealt with the supplier of the product.
Accepted Credit Cards: Visa, MasterCard and AMEX.
You can also pay by Mobile pay.
4. Return Policy and Replacement
The products have full 14-day return policy. The returned product must be unused and unchanged.
Please note that it can take about 2 weeks before the goods are back to us. Customer returns will be handled as soon as they arrive.
Returns should be notified in advance by email to info(at)stilettoshop.eu.
Return address:
Stiletto.fi/ Stiletto Oy
Puistokatu 80
85800 Haapajärvi
FINLAND
The same return policy applies damaged goods or if you have received otherwise incorrect delivery. You do not have to pay the delivery costs.
Please inform as follow:
- Reason for the return (if damaged or wrong product)
- Your name and order number
- Do you just wish to return the item and get refund or do you wish to get a new and correct product (we will refund possible difference in price)
- Refund is done via Klarna, which will send you e-mail and ask for you bank account number.
5. The cancellation of order
The customer may cancel his/her orders if the delivery has not taken place within a reasonable time. Order cancellation must be notified at info(at)stilettoshop.eu or by calling +358 50 324 9757. In general, we will notify our customers by e-mail or phone, if the delivery time is different from usual. Stilettoshop.eu also reserves the right to cancel the order and return the money to the customer's account.
6. Contact address
Stilettoshop.eu/ Stiletto Oy
Puistokatu 80
85800 Haapajärvi
FINLAND
Tel. +358 503002974
E-mail: info@stilettoshop.eu