Our promises

Fast delivery

We promise to do our best to get orders to our customers as quickly as possible. Order processing time is 1-2 business days for products in stock. The delivery time is normally for our products is 1-5 business days. The delivery time depends on delivery country. If we notice that the delivery might take longer than usual we will contact the customer immediately by email.

14-day return policy

We promise our products a 14-day return policy from the date of collection.  The returned product(s) must be unused and unchanged. The return shipment is free of charge when the Parcel return tag included in the original parcel is used. Returned product(s) can be replaced with similar product(s) or with product(s) valued the same or less. Returned items are fully refunded if they are unused or the defect can be verified to be of manufacture origin.
If Your country doesn´t support Parcel connection returning at your own expence.

Reliable trade

Stiletto is 100%  Finnish owned fashion store. Stilettoshop.eu is part of Stiletto family which was established in 2006 at Haapajärvi, Finland. At that time Stiletto only had fashion store in Haapajärvi but world wide web doors were opened in 2011 to the rest of the Finland. As years went by we opened online store to Sweden, Stilettoshop.se and soon after that Stilettoshop.eu was opened world wide. If you have any questions, you can always contact our customer service per email, info(at)stilettoshop.eu

Ecology

The lower the return rate of our products, the less we burden the environment with the transportation of our parcels. We strive to reduce the number of returns through accurate product descriptions and versatile and accurate product images we take ourselves.

We recycle as much packaging material as possible to reduce packaging waste.

We also utilize ecological solar energy by collecting energy for use with solar panels. In this way, we want to encourage other entrepreneurs as well as our customers to utilize green electricity wherever possible.

Own pictures

We strive to provide the most realistic image of our products by taking our product pictures ourselves. We also have our own models. We photograph our products as naturally and descriptively as possible and invest in the quality of the pictures.